Service continues after the sale. The service department is timely, professional and informative as to all service concerns.

..........Dishonest Cant be Trusted............ Two weeks ago I saw a 2021 Honda Civic EX for sale here ( I get all my oil changes here on another car btw a loyal customer here ) The sales woman I talked to said it had a 170 Multipoint Inspection then she just disappered. Then the used car manager Tom Nanni said it only had a " Stop and go Inspection" Big differance. thats why they couldnt produce a inspection check off document. The windshield was so dirty on the inside I could write my name on it IV never seen a Dealer show a car this filthy. Carfax said : Accident Moderate Damage it hit a parked car Front impact Left front impact Right front impact Right side Impact Airbag deployed. Carfax showed the car at multiple Dealerships and Auctions That being said you have to do alot of homework to get it checked out. I had talked to 3 Honda Dealerships about a Honda plan so I was covered after the sale Was referred to Pure Honda what a joke that place was. It took a week to line up a inspection and line up Honda care to learn the car got taken from me blindsided before I had time to react to salvage the deal at 5pm today 11-3-25. Nobody ever mentioned that I needed to secure it in any way. NOBODY! I was told it was mine I just needed to finish a inspection which I lined up as well as the Honda care, which is documented. Cars have been my life for 45 years and I consider myself an expert in Mechanical and Paint and Body I know what Im doing and how to cover myself after a sale especially with the History of this car that had a Moderate Damage Accident with 2 airbag deployments and multiple trips to the auctions. I was communicating all day with this Dealer and they know it then they wait until 5pm to drop the call and tell me the car was taken by someone else. This is not acceptable way of doing business. Integrity is Paramount at every Dealership clearly nailing that sale was most important to this place, no matter the costs. All Veterans do not do business at this place they do not have your back and they will indeed turn on you to get that sale without any notice. So with all my efforts I come away with nothing but Insult. Im a made man and a Veteran and expect to be treated with respect. The buck stops with the Ownership and this is how they allow their Sales people to conduct business with a loyal customer at that!

Terrible place , bought car AS IS , not j owing it was not inspected and it blew up the next day … I now have a bank Loan and no car , terrible …

Our salesman was very knowledgeable of his job polite great customer service and in the future, we will return to purchase another vehicle.

Very helpful and knowledgeable. It’s always a concern when going through this process. I could not have been more pleased. I would recommend this dealership to anyone who is thinking about buying or leasing a vehicle

Always do a great job, fast service, shuttle service and they communicate throughout the repair process.

I arrived for my appointment and was waited on. I did not have to wait long. Everything was done

Real poor service and kept my car for over 2 months and changed me 1,363 and it's still not fixed

Everyone is helpful, nice and knowledgeable. Quick, great service too. Especially Nicholas Craig and Sam Shepherd.

The Genesis service manager Ken took a personal interest in making sure our 2018 Volt had the maintenance services it needed. And he identified one we weren't aware of (our tire sealant and compressor kit had expired), for which we are most grateful!

The team was very helpful and informative. Cameron has an insurance team that also helped with making the car experience great.

Backup camera and cable needed replacement + new brakes and oil change. Service consultant Eddie Freeman gave me info I needed to have confidence about repairs needed. Genesis also called GM to advocate that the cam and cable replacement should not be necessary yet and GM agreed to cover much of the replacement cost. And since it would be a day or two before the replacement, the Genesis service manager arranged a loaner car until the truck was ready. This saved me on the 45 minute commute from my home to Genesis! I am a happy customer and glad I went to Genesis!

Everyone was very friendly and understanding. All of my questions were answered. I was able to get the car I wanted.

Everyone is always helpful and friendly and good at their jobs the guy that helped me was very nice @ i would recommend genesis chevrolet to everyone!

Poor customer service with inaccurate information. Poor inter office communications between employees. I was very disappointed with missing an opportunity to purchase a corvette they were advertising.