Customer Testimonials
I have a concern that the service technician at Genesis Chevorlet failed to perform a quality check on there work. My wife made a appointment and took her 2015 Sierra 2500 hd to Genesis Chevorlet. For the Truck pulling to the right. I suspected a riggt brake cailper was sticking. Approximately a week later they informed the wife it was the rear brakes .had a rear brake service. and front end alignment. She turned down the oil cooler line replacement (no oil drips on the driveway way) and the tune-up beleved to be done.
Two (2) days later the ABS and then the ... Read More DealerRater - Jul 22, 2026
Genesis has done it again, they resolved a problem that I had and made me a happy New Car owner. Thank you to Fady sales car manager for going above and beyond, ken service manager, the car rental young lady, special shout out to Peter Zakucia General manager, Teddy in fiance, and last but not least Cameron Miller in sales. No company can be ran without teamwork, and this is the DREAM TEAM. Thanks for all your work
Cannot speak highly enough about the guys at the service center. I look forward to taking my vehicle in and spending money which is huge if you think about it. My whole family goes here now for their oil changes and apparently my uncle even bowls with one of the guys lol. Try the coffee machine they have inside. It makes everything you could ever want (espresso based drinks like a coffee house)
Great staff and knowledgeable workers! Thank you!
I didn’t know about the rewards program offered when purchasing a new car, until a friend of mine told me. Which saddens me because all of my services are done at the dealership and nobody working there informed me. I called to schedule a service same day and was informed there were no appointments available but went into the app an was able to schedule same day and noticed several available times still available, this saddens me even more. I asked the service team and was given an option to call the rewards department and individually upload my own ... Read More Google - Dec 15, 2025
Service continues after the sale. The service department is timely, professional and informative as to all service concerns.
Small service area but all the essentials and quick morning service.
..........Dishonest Cant be Trusted............
Two weeks ago I saw a 2021 Honda Civic EX for sale here
( I get all my oil changes here on another car btw a loyal customer here )
The sales woman I talked to said it had a 170 Multipoint Inspection then she just disappered.
Then the used car manager Tom Nanni said it only had a " Stop and go Inspection"
Big differance. thats why they couldnt produce a inspection check off document.
The windshield was so dirty on the inside I could write my name on it IV never seen a Dealer show a car ... Read More DealerRater - Nov 3, 2025
Went to service department to inquire about having work done on my Chevy truck. The tech was nice, knowledgeable and patient. I will be back
They were on time.and I'm extremely satisfied with the service. The gentleman that helped me was very professional and helpful.
All staff including Nicholas Craig, porters and cashiers were personable and kind. I am grateful for the staff at Genesis Chevrolet in East Point from lease to service are always performing above my greatest expectations.
Everyone there was very polite and they all have great attention to detail. They made sure I understood everything about my oil change and the PM service they preformed. I also recommend Genesis Chevrolet for all your service needs and also for purchasing your next vehicle.
I recently visited Genesis Chevrolet and was thoroughly impressed by the level of service and professionalism from start to finish. The staff was welcoming, knowledgeable, and genuinely committed to helping me find the right vehicle without any pressure. The process was smooth, transparent, and efficient—every question I had was answered clearly, and every detail was handled with care.
Special thanks to Jacob for going above and beyond to ensure I felt confident in my decision. Their expertise and integrity made all the difference. I highly recommend this dealership to anyone looking for a hassle-free, customer-focused experience. I’ll definitely ... Read More Google - Sep 26, 2025
Terrible place , bought car AS IS , not j owing it was not inspected and it blew up the next day … I now have a bank Loan and no car , terrible …
Our salesman was very knowledgeable of his job polite great customer service and in the future, we will return to purchase another vehicle.
The issue was fixed thanks again Genesis Cadillac in Saint Clair Shores, Michigan Well Gensis Chevy fix the issue I don’t have any complaints Thanks Mike for all your help I really appreciate it
I was handled with so much respect and professionalism. There was no waiting, I was able to find an appointment immediately, same day.
Great customer service! A 100% recommended service center!!
I received good customer service from beginning to end. I appreciate that. Thanks Geneisis Representatives & Service Maintenance Team.
I thought they were doing it right, but now when I look at my engine air filter, I see that they don't know how to do their job, and to give improvements to their customers, I paid $345 and the maintenance check, they couldn't check the filter and see that it hasn't been changed for years!
I like the place. It was great
Very helpful and knowledgeable. It’s always a concern when going through this process. I could not have been more pleased. I would recommend this dealership to anyone who is thinking about buying or leasing a vehicle
Vince was an absolute pleasure to work with! He made the car buying process smooth, stress-free, and even enjoyable. He was knowledgeable, honest, and really took the time to find the right vehicle for me. Highly recommend working with Vince if you're looking for great service.
Genesis Chevrolet helped me get my dream car! I purchased a 2025 Corvette E-Ray Convertible, and the experience from start to finish was nothing short of spectacular! The entire staff was professional, courteous, and very focused on my satisfaction. This focus on the customer was evident in every email, phone call, and in-person visit at Genesis Chevrolet. I had lots of questions during the entire journey, and the entire staff was very patient and professional to ensure I understood the whole ordering to delivery process. I have dealt with other Chevrolet dealers, and Genesis Chevrolet towers above my previous dealer experiences. ... Read More Google - May 22, 2025
Had a great experience with Alex Lopez while purchasing a new truck. Made the process very easy. Alex went out of his way to make sure I was taken care of.
If I could give zero stars I would. I had been going to them for roughly a year for service without any issues. This time was last time as they decided that a diagnostic on my vehicle would take 4 days to look at, not a repair; just a diagnostic!! Their paperwork stated it would take one business day which obviously was a lie and never stated to me. After multiple phone calls to try and find out about a loaner car since I would not have a car for a minimum of 4 days, I was informed that there are no ... Read More Google - May 12, 2025
Don’t get ripped off. Bought a vehicle at a Michigan first sales event. My down payment went towards the total accrued interest at the end of the loan not towards the principle. Then try try to twist your arm to buy their warranty. It’s a bad deal don’t do it
I was impressed by the efficiency and down to earth presence of Nate. Being a young kid and getting ready to have my first car note is a big step and he helped break it down and made me feel a lot more comfortable in a stressful environment. I really appreciate his hard work. Once it’s time for me to get another car I’ll ask specifically for Nate
I went in yesterday ,5/5/2025 and met with a very nice and funny man named Kyle. I got a appraisal of my trade in and it was better than Hamilton and way better then Mathew Hargreaves Chevrolet ( champion). We looked over a few vehicles no pressure, told me to take my time. After visiting a few more dealerships I made my choice to call Kyle and set up a appointment next morning. Got my new vehicle, great experience, everyone there would help answer questions . The used car manager was fantastic, very helpful and took time to answer my question while Kyle ... Read More Google - May 6, 2025
My appointment made with GM app went smoothly. I was helped very quickly, and I was offered a car wash. Just in for annual service. Thank you, Everyone at Genesis Service Center for making sure my Equinox EV tires were rotated, brakes checked, fluids filled and driven away sparkling clean. SML
Our salesperson Cameron was exceptional, as always. The entire process was seamless and super efficient.
Great experience. Called about a Truck. Worked with me on everything that i wanted and my price point. Had a deal done shortly after.
We made an appointment with Tom to come pick up a 2015 Chevy Malibu that was posted on marketplace for sale for $5k cash. We were coming from Ohio to Michigan to pick up this vehicle, it’s a 2 hour drive. We called Tom an hour before getting there just to ensure they would have the vehicle for us and the salesman ensured us the vehicle would be there for us with no deposit required because it was a $5k cash offer. We got a phone call 30 minutes away from the car dealership saying that they sold the vehicle out from ... Read More Google - Apr 30, 2025
Great service
Perfect Service 5 Star, Sam Always makes sure. everything is checked over and complete. i live in Chesterfield Michigan and there are a lot of Chevy Dealers between Chesterfield and East Pointe and i choose to Come to Genesis to buy and service my vehicles Cole & Sam are Rock Stars
Always do a great job, fast service, shuttle service and they communicate throughout the repair process.
I had a nail in my tire and called Nick Craig for a quick repair—so glad I did! Nick is always super friendly and got me in right away. They removed the nail, patched the tire, and had me back on the road in no time. The service was fast and professional. I had my two young daughters with me and he did everything in his power to get us in and out. Definitely my go-to spot for any car issues. Highly recommend working with Nick!
Friendly, Fast, and Clean service.
Sam Shepherd was extremely polite, courteous, knowledgeable, friendly, professional, and also have excellent communication and customer service skills. I was provided excellent service from the time I drove in until the time I drove out. I could go on and on but I would run out of room. I needed 2 headlights. My car bumper have to be removed in order to get to the headlights (Chevy Malibu). The price wasn't to bad at all. Shout out to the mechanics.❤️
Sam Shepherd is the best. He is the type of worker who make you want ... Read More Google - Apr 22, 2025
Smooth experience. Manager Scott and sales rep Cameron were both friendly and helpful which was appreciated after visiting some not so friendly dealerships. I am loving my new Equinox! Thank You!
Nice staff. Quick.
All I'm going to say is that if Nick is your front desk service provider, just know he will go the extra mile for the costumer. Leased a 2025 silverado and it practically almost shut down as I was driving so I knew it was an electric issue. This also means I would be out of a vehicle for sometime. He was able to provide me with a vehicle even though their were no loaners available. Very pleased with the service I received. Great team.
Very helpful. Cameron got us exactly what we wanted at a great price, with no drama! I will definitely recommend him and your dealership to everyone!
The stated in my car status report they filled up the coolant and transmission fluids but the did not. Also they didn't have brakes for my car said it would take 2 days to get them.
It is an 88 mile round trip to do business with Genesis Chevrolet but worth every mile. This is my 2nd vehicle from Genesis, I hope to return for another and recommend Genesis to all my friends. The treatment is fair and honest, and I trust that any issues will be handled fairly. Genesis honors my Employee Discount without any stipulations. I check with other dealerships before purchasing or leasing a vehicle and Genesis always is a better deal.
Tadd specifically was super helpful. He told me how to work everything inside the car once I went there to pick it up, and helped me find the color I wanted. Also helped my sister with her lease as well. Overall a great experience, everyone was super nice!
Dennis was great to work with and made my car buying experience exceptional. Highly recommend Genesis Chevrolet!
Quick, and easy. Great service. I came from another dealer because they started charging fees for credit cards.
Cole Gagliano made my purchase of a new Corvette seamless. I was nervous being several states away, but he put my mind at ease. His communication and responsiveness were top notch. Just a fantastic experience all around.
Worse service department I've ever dealt with. Everyone that works there has an attitude and is rude. As a GM employees, I couldn't believe how poorly I was treated which is why I reported this location to GMs corporate office. Go anywhere else!
Professional, clean, informative and efficient.
It was exceptional, everyone was friendly and helpful!
I arrived for my appointment and was waited on. I did not have to wait long. Everything was done
They are too pushy I made an appointment for what I wanted and the prices are outrages they push and push. Than I'm paying for my services and the cashier asked me would I recommend Genesis to my family. I said idk than she said they are going to send you a survey and we need a 10 on that question. Now I feel bullied, really
Came in to look at a car and while test driving noticed a very high pitched squeak coming from the rear passenger tire that only got louder if the car was turning. When we returned to the lot to talk with the salesman, we mentioned the noise and he stated that the steering fluid need to run through the lines and that was the reason for the noise. It being a rear tire we knew it wasn’t steering fluid so he mentioned maybe brake fluid needing to run through the lines. We said that we weren’t interested unless ... Read More Google - Nov 29, 2024
*Do Not** Purchase a Vehicle from Genesis Chevrolet**
On Nov. 12th went to buy/finance a vehicle at
Genesis Chevrolet. I left there with a 2021 Chevy Trax. Same day I drove the car, noticed there were “lights on” indicating something is wrong with the tires, and the “Engine Light” indicating something is wrong with the “engine.” My salesperson states: “Bring the car in and we’ll fix it.” This went on about 3 times over a week span. I got the car back and again “Engine light” popped back on. I asked for another vehicle because, clearly this one is not ... Read More Google - Nov 27, 2024
Cole the car manger is one of the most unprofessional manger I have ever came across. He blew me off and was rude even before trying to make a deal. If you’re from out state please be aware they won’t even consider you or try to make a deal.
Real poor service and kept my car for over 2 months and changed me 1,363 and it's still not fixed
Spent $335.80 here for a diagnostic that AutoZone already did for free for me. These guys started with testing the brand new coil packs, plugs and wires, checked the fuel pressure and a compression test ran out of time, called me to say they needed $1100.00 to continue the diagnostic. No way. I decided to figure it out my self. Turns out fuel injectors were clogged. So, with all your dealership experiences, technology, your computers and trained mechanics can't figure out that a fuel injector is bad for $335. Then I'll never use this place. They also left my side van ... Read More Google - Oct 15, 2024
I purchased a new 2024 Trax from Genesis in July and already the air conditioning unit stopped working. I called their service center to book an appointment and they asked if I would need a loaner vehicle, to which I said I would. They told me that they would add me to the waitlist and call me when one was available. Mind you, they haven't even diagnosed the issue yet to know what work needed to be done, but that's neither here nor there. Dylan called me today to let me know that a loaner vehicle had become available, ... Read More Google - Sep 20, 2024
Worst dealership experience ever! Sold a brand new vehicle with electrical issues that was confirmed at another GM dealer. I wouldn't give this dealership half a star, but in order to post this review a star had to be selected.
Since I can't reply to your comment (dealership) I'll just add to this one. You can save your response for the BBB, Consumer protection agency and State Attorney Generals Office and ultimately the court, if need be! Please & thank you.
If anyone purchases a vehicle from this establishment, please make sure EVERYTHING is working properly, eg., ... Read More Google - Sep 17, 2024
Everyone is helpful, nice and knowledgeable. Quick, great service too. Especially Nicholas Craig and Sam Shepherd.
This is the worst place I’ve ever been to to my car in for a coolant leak and the found everything else wrong expect what I took it in for thus was 6/18/24 today is 7/25/24 and I got the check coolant level message again after they supposedly pressure tested it for over a hour and didn’t find anything so do yourself a favor and stay away form these people
EDIT; THE TIRES WERE PLACED BRAND NEW ON THE CAR THREE MONTHS AGO WITH A LIFETIME WARRANTY. THE OWNER LIED ABOUT THE NEEDS FOR THIS CAR AS ALL NEEDED REPAIRS HAVE BEEN DONE AND I HAVE RECEIPTS TO PROVE IT. THEY ALSO LIED ABOUT THE AMOUNT OFFERED AS THEY ONLY OFFERED 12,000 AND WOULD NOT GO HIGHER. I JUST SOLD THIS VEHICLE FOR 16,900. One week ago I received a letter from Perry Zakucia at Genesis Cheverolet, offering to buy my 2019 VOLT. He offered to pay me, "over current market value". I looked up the blue book price for my ... Read More Google - Jul 25, 2024
My sister picked up her vehicle. This had to be the worst experience ever. Salesperson Cole , had a IDGAF attitude. Maybe if we had a different salesperson the experience would have been better.
Paid for oil change/tire rotation. They didn't rotation my tires and ignored there own survey they emailed me.
Was in contact with the dealership and they knew we were 4 hours from the dealership. They sold the car when I was 2 half hours from them.
Very slow
The Genesis service manager Ken took a personal interest in making sure our 2018 Volt had the maintenance services it needed. And he identified one we weren't aware of (our tire sealant and compressor kit had expired), for which we are most grateful!
Not as happy as I once was, new sales team and managing people are not as interested in good customer service as they are profit margins, time to to see Serra Chevrolet, Russ Zyla.....
Didn't do a all point inspection and took longer than usual to change oil and Didn't honor my coupons instead took my points
The team was very helpful and informative. Cameron has an insurance team that also helped with making the car experience great.
My vehicle seems like a rush job for the amount spent
Backup camera and cable needed replacement + new brakes and oil change. Service consultant Eddie Freeman gave me info I needed to have confidence about repairs needed. Genesis also called GM to advocate that the cam and cable replacement should not be necessary yet and GM agreed to cover much of the replacement cost. And since it would be a day or two before the replacement, the Genesis service manager arranged a loaner car until the truck was ready. This saved me on the 45 minute commute from my home to Genesis! I am a happy customer and glad I went to ... Read More DealerRater - Mar 20, 2024
Everyone was very friendly and understanding. All of my questions were answered. I was able to get the car I wanted.
Everyone is always helpful and friendly and good at their jobs the guy that helped me was very nice @ i would recommend genesis chevrolet to everyone!
My son purchased a 2021 Trailblazer in September 2024 here it is January 2024 and he was told he needs a engine with the only notification he got was battery low when car stopped. the other day. I’m a UAW member that will not stand by and let my son be taken advantage of. by this dealership, spoke with Service manager who lied and said my son car was smoking when it arrived at dealership via AAA tow my son’s car stopped on Saturday the 13th and was towed on Tuesday the 16th of January .
Poor customer service with inaccurate information. Poor inter office communications between employees. I was very disappointed with missing an opportunity to purchase a corvette they were advertising.
I don’t understand if my car in the shop and I have to pay my lease for the month. I should be able to get a loaner car. My car been in the shop for 10 days terrible service
I drove across town from my home in Troy, passing at least five or six Chevy dealers on the way to Genesee Chevrolet to purchase my Corvette. This is a family operation and Cole and Rob made me feel like part of the family. An honest, professional, and personal experience that will keep me coming back whenever our family is in need of a new vehicle.
Ls is too high they start off at 20,000
This dealership should be down graded to just another car place because if you have to keep a customers car for 4 to 5 days before you can give a diagnosis, you should lose your dealership. Turns my stomach to know I bought a car from here.
Made an appointment online for a small leak on my 2007 Chevy Silverado. Came in at the appointment time and service rep told me it would be at least 2 days before they could look at it any may not be able to get parts due to UAW strike (strike was 3 days old and parts plants had not walked out at this point). Service rep then questioned how I made my appointment. Took 3 days to get looked at. Sent a recommended service quote for $10,382 dollars worth of repairs. Truck is valued at $8,000. Fix was a power steering cooler line. Took over $1,000 and ... Read More Google - Sep 30, 2023
Got charged for something I did not break.
I've never been here, but I have the misfortune of accidentally requesting info on one of their vehicles. I asked Dennis to stop emailing me, but he is a master spammer. I just want the emails to stop.
Was told I couldn't get an oil change for my 2007 Chevrolet suburban because of high mileage but was recommended to a subsidiary shop that they recommend what's the purpose of purchasing a vehicle from a dealership that won't even service the vehicle in the future we're talking about an oil change here!!!
Negotiated long-distance to obtain a 2023 Bolt EUV. Very upfront, professional throughout this successful transaction, with timely communication and active efforts to locate a vehicle. No dealer mark-up as well.