I worked wit Ryan Bilbrey from Genesis Chevrolet and he made buying my 2500HD as good an experience as it could have been given the current truck market. He was very attentive and kept me informed on truck statuses of several trucks on order and proactively sought out alternative options. He made me feel comfortable and not pressured to make a decision despite low inventory. Once I found a truck and decided to purchase the entire staff was prepared and moved quickly through the process. I am very happy with the experience. Genesis is over an our drive from where ...
Everything was great!
Very friendly, professional and fast
Davaughn Has been amazing to work with from the first call he was very attentive in what we were looking for in a new 2500HD. He kept in contact with us and notified us as soon as the truck arrived! He helped get the process completed so when we arrived it was very smooth. Ryan assisted in the process who was also super helpful and June in the Finance office was Great! You have an amazing Staff!
Always very pleased with how helpful every one is in seeing my guestions are addressed.
GOOD CUSTOMER SERVICE
The dealership was a relaxed place to go. I normally go to James Martin Chevrolet for an oil change. Genesis was not a hectic place like Woodward and the Blvd is. It was clean and my oil change did not take 3 hrs to complete. When I pulled up they greeted me by name and got my paperwork together. Everyone was friendly. I will be returning
Ryan I. was amazing! I will be recommending him to everyone looking to a trade in or to buy a new car!
My experience with this dealership was absolutely the best, Vincent Galici was my sales representative and he went above and beyond to make me feel comfortable with my purchase. I've been to a couple different dealerships and this one is 10/10 the best.
Very easy to deal with. I had The privilege of working with Cameron Miller and told him my needs and he really worked hard to meet and exceed my expectations. In my world quality is exceeding the customers expectations on all levels and to say the least Cameron and his team knocked it out of the park. You want a good deal and to be treated right to see these people and you will be glad you did. I’m A Very Happy Customer!!!
Sam was polite and professional with me and very helpful with my vehicle information details.
Great experience very friendly staff Dennis was very helpful great salesperson. This dealership is like dealing with family.
I just purchased a vehicle from Genesis Chevrolet. Robin P. was my salesperson and she was amazing and did an exceptional job. I would definitely recommend her to everyone. Tina B. was also great. Loved doing business with them both, and I would definitely go back to Genesis Chevrolet.
They were great. They gave me a ride home and picked me up when the car was done. I didn't expect that it would be done in one day. Fully charged and washed. Awesome
Vicent Galici was awesome. Great guy. Helped us through every step and made it very easy. Not to mention he stopped us buying a vehicle from another dealership which was a total scam. 100percent recommended and will for sure go with him for future purchases.
I dealt with Cameron when leasing my Silverado. He was extremely helpful and very responsive when I had questions. Genesis was also able to work with me on pricing a little bit when other dealerships would not. This made my hour drive well worth it and would work with Genesis Chevrolet again. All of the staff I met and dealt with was extremely nice! A+ business!
Very welcoming dealership. My salesperson Robin Pasternacki kept great contact with me throughout my entire process of ordering a new vehicle and keeping me up to date on its process from the factory. Tina Bayle in Finance was very informative and didn't pressure me into getting things I didn't want. I will definitely be coming back to this dealerahip for my future Chevy vehicles.
Had a great experience at this dealership. Cameron Miller was an excellent salesperson, made sure I got everything I was looking for. Even Tina and Steve were great. They all make you feel comfortable and welcomed.
They made sure they took care of me in a timely manner.
Courteous and friendly
Genesis customer service in the service department and sales department is off the chart, they are above excellent.
Vincent was a great salesperson and helped answer all my questions as a first time buyer.
Every time I come they are so very nice and friendly ready to help
My experience was phenomenal. The entire staff, especially Cole Gagliano and the finance department was exceptionally courteous and professional. They made the process both simple and pleasant. I was personally impressed and will refer everyone I know to Genesis Chevrolet. Great place..
Great people and super friendly. Vincent made the deal goes really smooth and get my dream truck. Totally would recommend them to friends
Went in for airbag recall. Was finished it in about an hour. Very efficient and very courteous
I would recommend going to Genesis Chevy to anyone I know. What an amazing job this team does!! Always paying attention to the customer’s wants and needs to put them in the right vehicle.
Vince was very personable, made the first time car buying experience great. Was very accommodating and checked up on me quite frequently.
Everyone was friendly and attentive ! A pleasant experience from the first meeting to the day of acquisition. Thanks Paul !!
Dennis was very accommodating and very knowledgeable regarding my purchase
I wish God made more people like Jon! Just to make sure I have the correct Jon, Jon that’s works in the Parts department. When I say Jon was really an Angel and a blessing to me! I went to the dealership to get a mirror for my Trax and Jon helped me. Now mind you my mirror was on back order, he went over and beyond, stayed in communication with me and got my mirror way quicker than expected! He was nice, generous and He’s literally a living testimony. I recommend everyone to go see Jon! He ...
Vincent has gone above and beyond to make sure i got my dream car and at the best deal possible I am a first time car owner because of him and also building my credit at the same time 10/10 recommended he's the best !
Vincent made car shopping such a easy and amazing experience he got us the best deal and found our dream car for our little family highly recommended 10/10 service and personality love him !
Dennis Nowak and the rest of the staff were very helpful.
Vince was great to work with. Everything went smooth and fast. He made sure I got what I wanted. I will be back for my nest lease. Very happy with everything.
Paul and Vince were great salesmen. Very knowledgeable. I'll even credit Paul in helping me select the color of my Blazer. I'm quite happy with my purchase!
Reps need to smile and be friendly. My rating is for the service and time.
Very friendly and clean
the dealership was incredible and Cole Gagliano made my experience seamless and excellent!
Quick and easy experience. Vincent was great and took time to help me find the car i wanted thank you.
Robin Pasternacki was a excellent sales person. I really appreciate her knowledge and concern for my well being and helping pick the truck for me. She put my concerns and wants ahead of just selling a vehicle. The whole team at Genesis Chevrolet were friendly, helpful and made my truck buying experience great. Thank you Robin for all your help and kindness!!
Great experience with every vehicle through the years -from start to finish.. Always well taken care of! Thank you for going above and beyond for all of our families vehicle needs.
Very friendly and a great experience will recommend my friends and family to Genesis
Awesome all around experience, my salesman Paul and all other staff I worked with were very professional and great to work with! Thank you!
They take care of business
Sam who checked me in was very welcoming and friendly. He explained things to me clearly with a smile. He made my day. I was finished within an hour.
Hospitality, Very nice. SERVICE, IN & OUT Attention to customer, Kindness and patience. Thank you!
Customer service great. Everything done in a very timely manner.
Genesis Chevrolet has exceeded my expectations! This is my second vehicle from them, first lease buy out. I have had some limitations with meeting appointments and they will go above and beyond to get you the help you need. At Genesis they take customer care seriously and they are very patient and considerate.
Wonderful experience, excellent service
My experience was wonderful and my agent was the best!
I had a great experience at Genesis. Everyone was so helpful with the process of leasing my new Equinox!
Vincent was able to find and put me in the exact Blazer I was looking for (I checked there were only 2 of them in the state). He showed me all the leasing cost options within minutes of me coming in the door and the price I paid was exactly what he told me.. NO "extras" were added at the time of closing. The Blaser was prepared and cleaned perfect at delivery time. When I did notice a very minor nick in the front grill. Vincent took a picture of it and set up an appointment to have it ...
My salesman, Paul Snow and his sales manager provided great service and communication. The staff was friendly and accommodating. My salesman was well prepared upon my arrival, to show me different trim levels of the SUV I was interested in and walked me through all the amenities available for the SUV. The process of making a purchase was quick & seamless. Thank you Paul and Genesis Chevrolet!
Derreck Johnson is the best salesman I have ever came across. He is what being a salesman is all about! He went above and beyond for me, and I'm putting this lightly, and made sure that he beat the prices of several other dealerships and got me my dream car!! I can't say enough about him and this dealership!
Service dept having a receptionist to help customers, big improvement to scheduling with appointments and overall helping customers
I purchase with Dennis and this is my 3rd vehicle! I love it!!
Took me immediatly without an appointment.
My experience with Genesis Chevrolet actually went very well; I knew what I wanted and was able to get it! My sales person Vincent was knowledgeable, supportive and easy to work with. There was one small snafu that I brought to the dealers attention and Vincent made sure that it was immediately addressed and resolved! Go see Vincent!
Very helpful, pleasant, kind at service counter.
I'm very excited 😁 of my experience with genesis Chevrolet
Vincent was awesome! Especially having to be patient with me, I’m very indecisive haha and he just gave me so many options! This was my VERY first owned car (been leasing the last 6 years)… def happy about the purchase. 🥰
Genesis Chevrolet dealership has been a wonderful experience for my wife and I. Robin was our sales person she was wonderful her and the finance manager got us approved through GM Financial on our first purchase10 months ago and again 2 weeks ago we were able to purchase another equinox. Go see Robin and June.
The person I dealt with was informative and very helpful
I had a great experience. I now know the difference between a car lots and b car lots. The friendly service from the staff and willingness to go out their way to help. Thanks to Steve, Chris and the finance advisor. They answered all my questions and when they were away from the desk another random sales person would walk by and ask if I needed assistance. Good job.I will b back and will recommend them.
Veey good buying experience.
Cole was exceptional. He knew and explained everything about the car with knowledge and confidence. Tina in the finance office was efficient and had all of the paperwork ready to be signed.
Very nice and very friendly very helpful
The staff is friendly willing to help make sure I pick the vehicle for me needs.
On the first call Peter Tocco did fantastic job,he took a time to explain what was the best option according what I was looking for. Thank you Peter for excellent work in a few days I'm going for the next Truck.
Paul Alexander is great to work with, very patient, knowledgeable and highly recommended if your looking for a great car. Thank you Genesis Chevrolet on Gratiot Ave in Eastpointe.
Davaughn Smith, my sales agent was absolutely the best. He found a great car, at an affordable monthly lease payment, took the time to explain each step of the process of turning in my old lease and stepping into a new one. Most important, he gave me straight answers to my questions. Every member of the Genesis team did their best to get me through the leasing process in these current difficult times.
Very friendly and super nice will return
I was very satisfied with Genesis Chevrolet and my sales consultant Cameron Miller. Cameron listened to my needs for my next lease and delivered as promised. I will recommend Genesis and Cameron to anyone in the market for another vehicle.
Vincent have such a great positive attitude and strive to get what I wanted and had a successful hit.
Cameron was able to find us a Traverse when no one else in town had any available. He was a pleasure to deal with and very knowledgeable. The whole experience was great.
I had the very best customer service with Cameron from beginning to end! I only have great things to say about my experience with Genesis Chevrolet. Thank you for being upfront and honest and for also providing more than one option when choosing the right car and financing options that were the best fit for me.
Very pleasant service assistant and always great service.
Great service, great price, great people.
The person who assisted me .. His name was Eddie was attentive and helpful… he even sent me a text the day before to assure me if I had any concerns to let him know. I especially appreciated the personal attention.
My appointment was at 7:30 and I arrived on time, the service was excellent! There were smiles and greetings along with the servicing of my vehicle. Overall it took 30minutes and I was highly satisfied. Thanks to Eddie freeman, I believe that’s his name.
After my recent experience the actual owner himself contacted me. Not only did he offer an apology on the dealership behalf, he was genuinely apathetic and willing to do whatever it took within reason to make it right! After speaking to Rob, not only were we able to pinpoint the problem, he went above and beyond to solve this issue and make sure he had a satisfied customer. Its not always about what happened, its how you handle it - and the way Rob and Genesis Chevrolet handled my concern after the fact, will certainly make me confident when doing ...
I was greeted promptly when I pulled up. The facility was clean. The associates were friendly and thorough as usual.
Frank did an absolutely amazing job helping us out! We drove through 4 different states just to work with Frank!! Highly recommend Genesis Chevrolet!!
Cole was absolutely fantastic!!! He corrected a ongoing problem and went above and beyond to help us! He was an absolute godsend! I will tell everyone to go see him to purchase a vehicle!
Great Experience Cole was excellent
Eddie was top notch - I had no need for anything but loved the good service and professionalism
Robin Pasternacki was so informative and easy to work with in purchasing our Tahoe! She gave all the details without the stressful pushiness. She ROCKS!
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