Customer Testimonials
Nice and Pleasant
My experience has always been great at Genesis Chevrolet. I am very pleased with the service, and I will continue to lease my vehicles and continue to recommend others to buy and lease from them.
Comfortable wait
I was in and at no time at all. Before I could finish breakfast which was just a few doors down, they were calling me to let me know that my vehicle was finished. A job well done, keep up the good work. Plus I was greeted before I could get out my vehicle and that's what I call A1 service.
Very nice people Straight forward no hassle Rayn was so supportive and cooperative
Genesis Chevrolet in Eastpointe made me feel like home and feel great purchasing my new car also Ryan aka the wolf keep me posted on the process with order and Perry kept his word. June made the process simple and easy and fun👌
Everyone was great.
great customer service!
I liked very much the attention that I received from Paul Snow, he answered my emails, and he called me when needed and he was very patient explaining me all the features my new car has. Excellent attention to the customer!!!
Very quick, less than 35 minutes!
The Salesperson (Terri) was very eager to get me what I wanted for a deal. The manager (Sean) went above and beyond to honor the deal that was presented to me. I am very happy with the integrity of this dealership and will give them first choice to continue to win my business when this lease expires.
My visit was quick, and efficient; the staff was incredibly knowledgeable, accommodating, and friendly!
After I had explained my concerns due to the fact that I have a lineman that came off the truck and spoke to my service provider Cole and also the owner of the dealership which they were on board they helped press the issue trouble GM and help to get the new vehicle moving as quickly as possible even though there were hang ups out of our control. There definitely saw my concerns and addressed them, as well understood where I was coming from and was trying to bring it to GM’a attention
Well they are pretty quick as long as you have an appointment.
Everything was on point like Tony the mothersuckin Tiger GRRRRR-REAT!!🐅 Only thing when you've coverages on different parts on your car or truck & whatever the problem maybe the coverage doesn't cover it so I take my truck to a good mechanic save a whole lot of money (,CHEVY OWNS THE MOTHASUCKIN STREET'S WE'RE THE BEST!
Had a great experience during my vehicle purchase process, salesmen, Paul A. Was great to work with, 👍
I recently purchased my new vehicle with Genesis and I’m very impressed. The overall customer service experience was truly pleasant all around . The manager Steve was very caring and helpful. The star of the show was Paul Alexander , can you guys believe Paul came to get me in a snow storm to complete my purchase ! He moved pretty fast and worked with me. Paul is very kind and efficient and honest guy . Tina the finance manager was friendly , making sure I understood what I was signing and making sure I was comfortable with my purchase . I also left with ...
Derrick was a god send! I told him what I could afford monthly and he hooked me up with an suv in my price range with super low miles. He did everything he could to get me the best deals and make the entire process easy and stress free. He gave me a tour, gave me donuts, walked to the store and bought me a beverage. Could not have been a better experience. And at the end of it all, they gave me a bottle of wine with my car purchase💜 perfect way to celebrate.
I love genesis Chevrolet and all the staff like Nicholas and Vincent etc. the whole staff always nice and gets the work done less than 1 hr
Very professional and friendly. Informed me of what was wronged with my vehicle and provided me the price. The waiting area was nice and clean with a big screen TV. They offered bottled water and other refreshments. Overall it was a good experience.
Fast and convenient
They were courteous and it didn’t take long for the oil change. The service department is excellent.
Hailey and the service tech did an excellent job getting my vehicle serviced. Fixed right the first time!
At Genesis dealership, they were very prompt and took care of my needs very friendly, and very helpful!!
Difficult to diagnose issue with the Transmission Control Module was fixed by Genesis. Other establishments could not properly diagnose. The work was done quickly and after a day of driving the problem appears to be fixed. Sam in customer service was excellent. I will be bringing the car back for rountine maintanance at his suggestion. Shuttle service was offered but I was able to get by without it. But it is good to know that it was available.
Excellent customer services, easy to schedule the appointment, trusted technicians and very comfortable waiting area with free coffee and restroom. Rebate program is also excellent. Thank you for your services and our family like Genesis Chevrolet.
They will take good care of you
Both time's I have visited it's been a great visit. In 2020 I leased my blazer the salesman make it an easy progress. I was pleased he worked hard to get me into what I wanted at the payment I wanted. This year my lease is up and I re visited this location and meant with Ryan. Ryan is friendly and all about making his customers happy. I'm looking forward to working with Ryan. He is great so far! He is working hard to get me the best deal he can in the price range I'm looking ...
Very good and professional services
In and out in an hour and a half.
Everything was done quicker then expected
Very helpful
Everything went smoothly
I was unsatisfied with the way a service appointment went. After speaking with Ken, the customer service manager, I was assured that the issue would be fully & quickly rectified. Ken made arrangements for my vehicle to be picked up and serviced as agreed. I am very satisfied and thankful that the issue was quickly and fully resolved.
Everyone was very helpful. I would give a 5 star review on our purchase at this dealership. The process was a little longer than I anticipated, so I was spent by the end of it. Cameron looked at if he understood, and was very helpful and professional throughout the whole process just the same. I highly recommend seeing Cameron Miller for any vehicle inquiries or purchases you may have.;
I had a great experience the two times I’ve been here. Each time was greeted by Haley and she was knowledgeable and friendly. Going to Genesis eases the worry of feeling ripped off or just paying and not knowing what for. Thanks Haley.
Services were good
If you want good honest and quick service deal with Ryan Bilbrey. You won’t be disappointed.
Very knowledgeable, thorough and professional staff. Very satisfied with my experience.
Swift service clean workers polite. Concerned for you and your needs. Very professional.
I had a great experience here. No high pressure sales tactics just good business. Sales rep was Paul Alexander he was patient with me I was indecisive. Finance manager was nice and helpful also. I will purchase definitely purchase from here again.
The staff was friendly like always and I got in and out didn’t have to wait a very long time
Quick and easy
Good customer service
Very thorough and polite. Hailey even replaced our license plate cover without our asking. She said it was worn out! Great experience!
I made an appointment for an oil change, and added on rotating tires while there. Eddie Freeman was great to work with. The waiting room was clean with ample seating.
They were courteous attentive and very professional service was fast
They’re Great!
Everyone was amazing and made the whole delivery process smooth and easy. Their courtesy services are second to none.
I Just Want To Thank Steve Dechausse Again For Taking His Time Out For Getting My Issue Resolved Today I Would Like To Put It Out There If You Encounter Any Issues With Any Of There Staff Before Leaving Negative Feedback You Should Reach Out To Him He Will Go Above And Beyond To Make Sure Your Satisfied...Also Perry M. Zakucia Also Will Go Above And Beyond As Well To Make Sure You Are Satisfied Just Overall Two Great People:)
Good and fast and polite
Great appointment options and great customer service
Great dealership!
Good customer service
They are Friendly nice and very knowledgeable
Very helpful staff, comforting environment , explaining leasing agreement understood very good deal offer, I’m pleased and happy with the car I drove away in!
The service was fast and efficient!
It was great service
Everyone was friendly and helpful. The service was fast and accurate.
friendly and efficient
ALWAYS a great experience
Made sure all my concerns and needs was met! I’m very happy with the great customer service from start to finish.
Paul was very welcoming and friendly. I did not feel like a commission. He took the time to walk me through every aspect of the car.
Awesome experience! Fast service.
Went in for a oil change and tire rotation everyone was very friendly and very professional. It was nice to hear manners. You should be very proud to have a good team
Service depart is really friendly and did a great job fixing my problem with my new Silverado!
Very professional and kind. Staff went above to help me. Definitely will be back❤
Very professional staff and everyone was kind. Went above the norm. to help me... Definitely will be back❤
Everything was fine
They got me in and out in a very timely manner everyone was friendly good job
Very helpful and nice people. It made buying my new truck easy and an enjoyable experience.
They were very nice and explained everything they were doing. I was in and out within 45 minutes and they washed my car too!
Mr. Freeman was most helpful. I had an oil change and tire monitor problem
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When I come there it's always something that needs to be fixed(2018 Traverse w/ 29,000miles)!! I recently JUST had an 16 point check nothing was said about an sway bar and filter needing to be changed.
I was welcomed by Sam. He did a nice job explaining what the team is going to do. He kept me in the loop until the guys were finished. Nice job Genesis Chevrolet.
Was looking into leasing a truck and Vince Galici hooked me up with a great deal. Really looked out for me to get the best price available, highly recommend Genesis and Vince.
Everyone at the dealership was friendly and helpful. My salesperson, Robin, was very informative and capable therefore making it a pleasant experience.
The service was great I won't go anywhere else very helpful also help me with my navigation could not ask for better service if I had a dealership I would hire Haley no problem
Dennis made us feel very comfortable and the whole car buying experience was smooth and seamless. We appreciate both Dennis and June staying late so we could complete our purchase. Dennis was also instrumental in giving us the information we needed for the GM employee discount program, which we didn’t think was an option for us at first. Overall we just had a really great experience for our first time at Genesis!
Ok
Ok
Have been dealing with Genesis and the same salesperson for many years, always helpful and a delight to work with
Sam was very nice. He & the rest of the Genesis staff were excellent.
Wonderful carrying people generous, respectful Definitely enjoyed time with all of you. Very happy you had what I was looking for. 😊
Paul and Ryan were great and followed up with me on every thing. Ordered a tonneau cover from you. When they put it on they didn't tell me they were putting drain tubes in the way of putting things in the bed. Also put a sticker on my back window without asking me, but they took it off my window.
Great!