Customer Testimonials
James Lee was awesome
My salesman Cameron was excellent!!! He went above and beyond. I called him about my credit app and two days later I was driving off with a brand new car. I would definitely recommend Genesis and Cameron to my friends and family. Thank you Cameron for being awesome, I really appreciate you!!!
I bought this Ford Explorer online. Derek was wonderful to work with. He was patient, reassuring, and a great communicator. He picked me up at the airport and I drove this beauty home to Minnesota. Everyone I worked with was kind and professional. It was just a great experience buying this car from Genesis Chevrolet!
Positive experience overall. No complaints.
Cameron was an excellent sales rep. He patiently searched and found what I was looking for with my purchase. Everyone in the dealership demonstrated top notch customer service.
It was great Alex was very helpful and extremely nice during the process.
Dennis is the best!!!! We appreciate the ease of car buying that he helped provide!!!! June was thorough and answered all questions!!! Thank you! And we will see you in the future!!!!
My first time buying a car without physically being their and it went perfect my sales person was on point on every step we had to take.
They were very courteous when we walked in the door the young man held the door I think he was a porter there when we left from out of there one of the top salesperson even held the door open for me and my nephew and you know we African Americans and we weren't really used to that kind of service like that they Services impeccable salespeople in the showroom were very nice and cooperative and very courteous to us I want to thank I want to thank them so much👍👍
I'm going to preface this by saying I'm not a fan of the car shopping/buying experience. BUT! I could not be happier than I was at Genesis. Paul Snow was my sales rep and got me exactly what I wanted. He and Tina from the finance department made everything easy from start to finish.
We had an Incredible experience at Genesis Chevrolet. Our salesman, Paul Snow, is Outstanding! He made our buying my new Blazer seamless. He was on top of every aspect of the deal. I would highly recommend going to Paul for any and all your car buying needs.
I have a commercial vehicle and they always find a way to get me in and out unlike some of the other Chevy commercial dealers in metro Detroit. I respect and appreciate that.
Very prompt, courteous, went the extra mile.
We had such a great experience with Vincent as our salesperson! He listened to our needs and truly made everything as easy for us as possible. He helped us find the right vehicle right away and we couldn't be happier! We will definitely come back to see Vincent the next time we need a car!
Vincent Galici was excellent! He helped make my dream a reality. He made the process very easy and everything was straight forward. Vincent even came in on his day off to get me into my new Camaro before I left for a vacation. The whole dealership experience has been great.
I had a flat tire when I came to the service department. Eddie was very understanding that I had to get to work on time, he made sure that I was on time. I was in and out!! GREAT JOB [email protected]!!
Hello I was working with Paul Snow and was trying to get a car loan. This one specific bank did not approve me for a loan but I was willing to pay cash for the vehicle. I informed Paul that I would just pay cash for the vehicle and I never heard anything back. I tried calling and texting Paul Snow and I didn’t get a response. I seen where he read my text messages and just never responded. I don’t think salesman get commission if a customer pays cash for a vehicle. Very poor customer service. I ...
very courteous and carrying staff. They kept me updated on the progress/problems.
Very pleasant visit! Cameron was helpful and guided me to a perfect vehicle. I got a 2022 Chevy Equinox, I absolutely love it! This is my second time going to the dealership and getting help from Cameron. My first purchase was a 2021 Chevy Trax in April of 2021!
Alex was easy to work with and always responsive to emails and texts. Getting an allocation for the car took quite a bit of time, but Alex kept me informed throughout the process.
It went very quickly and was a smooth process
Cole Gagliano was my sale representative. He was responsive from beginning to end. Love his patience and ability to provide constructive feedback in the build process and keep me well informed during the entire sales process. He goes the extra mile and make you feel valued as a person and customer. the dealership is clean and has a great atmosphere for customers and employee. You can see it on their faces and they handle actions very professional.
I went in for an oil change and tire rotation. Staff was very friendly and professional. Darren was especially helpful in helping me get my rewards points. They do a good job, not a long wait and they even washed my car as an extra perk. I would highly recommend this dealership for your service needs.
It was excellent. I'm a returning customer. Cole was amazing. Contacted me months prior to my lease expiring and found exactly what I wanted. I'll be back in 2 years.
Quick, friendly, and professional
I was very happy with the customer service that I received at this dealership
Our salesperson was Dennis Novak. He said he had been working there for 50 years. Amazing guy, very thankful to have met him. He was very transparent throughout our leasing process. Would definitely return and recommend to my friends.
Staff was very nice and productive. My dealer Cameron was efficient and patient. I really appreciate how I was taken care of, I will advise family and friends to visit. Thanks for everything.
Ms. Robin was fantastic from Genesis Chevrolet....Very professional.. and Patient.!
VERY PLEASANT, PAINLESS AND SHORT
Needed driver's door window repaired on my only available vehicle (stuck half open). Originally told it would take at least a day and a half. I pleaded my case and Hailey talked to the service manager. Was told if I could get the car in shortly, it would be ready the next day. Was provided shuttle service home. Was called early afternoon that it was all finished. They sent a shuttle to pick me up. I couldn't have asked for more, and all this with a smile on everybody's face. Best dealership I've dealt with EVER.
It was a great experience. Vinnie took awesome care of me, it was fast.and very courteous
My overall experience was very good. The process was a little longer than expected, but Robin was excellent at providing updates. The day I came to pick up my car, I got precisely asked for. The staff did an excellent job of explaining everything and getting me in and out in a timely fashion.
Sam shepard in the service department was a pleasure to work with. Throughout all of the frustrations he was respectful, professional, and a straight shooter. He told me exactly what was going on to the best of his knowledge throughout the almost month my car was in the shop. That service consultant deserves a promotion.
Eddie Freeman was knowledgeable, kind and provided top notch customer service.
Pepi, one of the salespeople at Genesis is a great guy to buy a car from.
The consultant was very helpful and friendly.
They could not find a lender Who would finance me Honesty sales dealers I am okay with their decision
I had an awesome experience at the dealership I was very impressed with the professionalism and the courtesy that was shown to me. Haley was awesome she is definitely one of your diamonds and I just really wanted to share that with you there was also a gentleman with a reddish colored beard that was also really professional and very helpful. I hope you guys know that you are doing an awesome job in the service department.
Very pleasant
Great place
Alex Lopez was my salesman and the purchase of my new truck could not have gone any smoother. Very professional, quick to answer all of my questions and kept me informed every step of the way. Highly recommend Alex and Genesis Chevy!!
I worked with Cole at Genesis Chevrolet in Eastpoint. He is the most professional, responsive, and thorough car dealer I have ever worked with. From picking the vehicle to finalizing the paperwork he made anything as accommodating to me as possible. He was also accommodating to my very busy work schedule. I will refer any of my family or friends to him without hesitation. I will definitely be in touch with him in the future regarding any new vehicles I get in the future.
Everyone was professional & courteous. The work was performed in a timely manor. The representitive thorougly explained what was done. Genesis has earned my continued business. Thanks a bunch! ?
I forgot the guy name who service me but he was great help.i talked to him about my GM card that had points he helped me understand how it worked I used my points I had no out of pocket expenses thanks
My service was super quick. Oil change was done in about 45 minutes.
Amazing service, Vince was an outstanding sales professional
As always, Genesis CHEVERLOT are AMAZING!!!
I loved it my sales rep went above and beyond to meet my needs and all the while with a smile that let me know that I was in good 👍 hands
I recently purchased my first car from Genesis Chevrolet. I was completely happy with my service and Four stars to Cameron Miller for being so helpful and Patient. Thank you. Everyone was friendly and quick to service everyone that came into the dealership. Thank you Cameron again for making sure the customer was satisfied.
Recently purchased a used 2018 Malibu. Robin was my salesperson and I worked with June in financing. My experience was just about perfect. They were super efficient but I never felt rushed; Relaxed yet professional; Educational but not heavy-handed sales approach. All my questions were answered, and Robin mentioned several things that I didn't think to ask (but should have). I would highly recommend this dealership, and further recommend Robin. She was just great! - Big thanks to Robin & June!
Loved the atmosphere and staff was very friendly
The car wash was not expected, but if you're going to do it, you could do a better job. Your car washing machine seems to miss the rear of the vehicle.
Great service. Vincent was very helpful throughout the whole building process up to delivery.
Great experience our salesperson was a great help
Was able to send Cole everything that was needed so when I got to the dealership, it was just a matter of signing paperwork. They had everything ready, so it was easy to sign and go through everything and I was able to get into my new vehicle in a very timely manner. Everyone there was very nice and treated me with respect. Very enjoyable experience and will use Genesis in the future for vehicle purchases.
timely professional and very informative
Awesome Service. Thank you.
Robin was a great salesperson and made the experience a very enjoyable one!
I was told that they would might need my car for about 2 hours and it only took them 45 minutes that's fast service.
Vincent was great to work with! I’m very happy with my Silverado!
Excellent service! Friendly, professional and quality work! Love Genesis!
Nice clean dealership
I just began going to this dealership that is local to my home I was assigned to Sam he is really good respectable very professional comical I really enjoy my visits there.
I was given a loaner vehicle while mine was in service, was kept informed by my writer as to what was going on with my vehcile during the process.
The best car buying experience I've ever had. Robin Pasternacki as my Sales Consultant was extremely professional, knowledgeable, and helpful. I informed her what I wanted and within no time she delivered 100%. Tina Bayle handled the financing. Her knowledge got me approved and all documents signed faster than I thought possible. Robin and Tina were upfront and explained everything in a way that was easy to understand. I will recommend them and Genesis Chevrolet to everyone. Thank you Robin and Tina.
Cameron was amazing. He worked very hard to get me what I wanted and more. Great communication and very friendly service.
THE BEST
This is our second time in 3years getting our vehicle from here,both experiences were good, but this one yesterday was by far the best experience ever getting a car anywhere ever, Cameron Miller our salesman who helped us the past couple weeks went way way above and beyond helping us get in to our new equinox rs, he got us the most incredible and beautiful car ever completely loaded way above what we were expecting, we absolutely love it. He is definitely someone who lives up to his word and delivers on what he says.very trust worthy. And ...
I was happy with the customer service and the quick return of my vehicle.
I love this dealership n Robin is great she kept me informed on my truck and I love it if u looking 4 a chevy go holla at Robin
I came to Genesis because a friend of mine bought a vehicle from them and she loves it. Hasn't had any issues. Robin took care of me and gave me an awesome experience while keeping in mind what i needed.
A+++ everyone at Genesis Chevrolet went above and beyond again. 3rd purchase at that store. We also buy from Genesis Cadillac and The Genesis Automotive Group is a true "White glove experience".
Peter and Frank was awesome we negotiate for 4 days and they hold the truck for us until we were able to get there from Florida. Everyone at the dealer is very attentive and polite. In the future if I need another working truck I will definitely come to them. The truck looks better in the picture, but even though we decided to purchase.
Everything was very good and I do appreciate your kindness
I have always received great service at Genesis Chevrolet, but on this visit the Parts Manager Jon Bugbee and Service Advisor Darren Wyss, went above and beyond to exceed my expectations. They made me feel important, and cared about my inconvenience and how important my time was. Do you do not find people who care like that. I would highly recommend Genesis Service Department.
I worked wit Ryan Bilbrey from Genesis Chevrolet and he made buying my 2500HD as good an experience as it could have been given the current truck market. He was very attentive and kept me informed on truck statuses of several trucks on order and proactively sought out alternative options. He made me feel comfortable and not pressured to make a decision despite low inventory. Once I found a truck and decided to purchase the entire staff was prepared and moved quickly through the process. I am very happy with the experience. Genesis is over an our drive from where ...
I worked wit Ryan Bilbrey from Genesis Chevrolet and he made buying my 2500HD as good an experience as it could have been given the current truck market. He was very attentive and kept me informed on truck statuses of several trucks on order and proactively sought out alternative options. He made me feel comfortable and not pressured to make a decision despite low inventory. Once I found a truck and decided to purchase the entire staff was prepared and moved quickly through the process. I am very happy with the experience. Genesis is over an our drive from where ...
Everything was great!
Very friendly, professional and fast
Davaughn Has been amazing to work with from the first call he was very attentive in what we were looking for in a new 2500HD. He kept in contact with us and notified us as soon as the truck arrived! He helped get the process completed so when we arrived it was very smooth. Ryan assisted in the process who was also super helpful and June in the Finance office was Great! You have an amazing Staff!
Always very pleased with how helpful every one is in seeing my guestions are addressed.
GOOD CUSTOMER SERVICE
The dealership was a relaxed place to go. I normally go to James Martin Chevrolet for an oil change. Genesis was not a hectic place like Woodward and the Blvd is. It was clean and my oil change did not take 3 hrs to complete. When I pulled up they greeted me by name and got my paperwork together. Everyone was friendly. I will be returning
Ryan I. was amazing! I will be recommending him to everyone looking to a trade in or to buy a new car!
My experience with this dealership was absolutely the best, Vincent Galici was my sales representative and he went above and beyond to make me feel comfortable with my purchase. I've been to a couple different dealerships and this one is 10/10 the best.
Robin Pasternacki was so informative and easy to work with in purchasing our Tahoe! She gave all the details without the stressful pushiness. She ROCKS!
Paul was my salesman he was very very good he got me what I wanted I give him a rating of 5 stars and I will recommend people to him thank you
Ordered a Camaro ZL1 1LE and had to make sure the dealer had an allotment before i put a deposit. Manager showed me the paperwork prior to ordering so everything was squared away. Friendly service, Salesman honored my price after delivery and did not try to upsell me anything i didn’t want/need.
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